General Terms and Conditions
Clause I - Subject
Priessnitzovy lecebne lazne, a.s., Priessnitzova 299, 790 03 Jesenik, ID: 451 93 452, registered with the Commercial Register managed by the Regional Court of Ostrava, Section B, File 323 (herein the "Spa") publishes these General Terms and Conditions for the Provision of Services to Clients, i.e. accommodation, board, treatment, procedures and other complementary services (herein "Services"), to regulate contractual relationships and define rights and obligations of the Spa and a Client.
Any contractual relationships shall be concluded in accordance with the legal order of the Czech Republic, with any contractual relationships concluded with clients - natural persons that are not regulated under these General Terms and Conditions - to be governed by the Civil Code (Act No. 40/1964 Coll., as amended) and any relationships with other types of clients to be governed by the Commercial Code (Act No. 513/1991 Coll., as amended).
Clause II - Placing orders for services, concluding contracts
Staying at the Spa shall be ordered by a Client by placing a written order, which is mailed by post, facsimile or emailed to firstname.lastname@example.org. . The Client shall be bound by their order once the same is properly issued and submitted.
Any order issued must contain the following essential details:
Additionally, the order must contain:
The Client placing the order shall be responsible for the contractual relationships of fellow participants of their stay listed on the order.
The Client's order shall form a draft contract and the contract itself shall be signed upon confirmation of the order by the Spa, through which a contractual relationship concerning the sale of services arises between the Client and the Spa.
By submitting the order to the Spa, the Client confirms that they are familiar with these General Terms and Conditions and agree with the same. These Terms and Conditions form an integral part of the signed contract. These General Terms and Conditions are displayed on the website of the Spa at www.priessnitz.cz.
Clause III - The rights and obligations of the provider
Clients’ basic rights:
Clients’ basic obligations:
Obligations of the Spa:
Clause IV - Terms of payment
All prices of stays and services of the Spa are indicated in the offer availability sheets and the respective price lists and include the services contained therein.
The payment for the booked stay shall be made by the Client in the form of a 100% deposit for any services ordered by them and confirmed by the Spa. The deposit must be paid no later than 30 days before entering into the stay, unless the confirmation order provides otherwise. If a stay is ordered within 30 days or less before entering into the stay, the Client shall be informed on how to pay for the stay in the confirmation of the same and/or on submitting the order for the same.
Bank account details:
If the stay cannot be paid for in advance due to reasons of time, the same can be paid for on-site upon agreement (using a credit card or in cash). Payment must be made at the reception desk of the respective spa centre or at the reception office before provision of the first of the services.
The Spa shall issue on the day the stay is finished a bill for the services provided to the Client, in which the Spa shall also clear the deposit already paid, where the difference shall be paid by the Client in cash either at the reception desk of the respective spa centre, or in the reception office, no later than on the day of finishing the stay or on the last day of using such services.
Clause V - Withdrawal
The Client may cancel their stay whenever, i.e. withdraw from a confirmed order of said stay. Any such withdrawal must be made in writing, with the notice of withdrawal to be demonstrably delivered to the Spa. The Client may cancel a confirmed binding order only by the day of agreed entry and only upon the payment of money in compensation (cancellation fee), which shall amount to:
If the order has been cancelled, the Spa shall carry out within 21 days billing and reimbursement of any paid deposit to the Client with cancellation fees subtracted, if any.
The Spa may withdraw from a confirmed order for reasons of serious misconduct by the Client (e.g. failure to pay on time and in full the booked stay and services) as set out in these Terms and Conditions, without entitlement to additional fulfilment.
Clause VI - Complaints
Any case of the range or quality of the services provided by the Spa being demonstrably lower than agreed in the confirmed order shall result in the right of the Client to complain.
In the event of a complaint for the services, the Client is required to claim their requirements for the shortcomings without unnecessary delay directly to the service provider so that these can be dealt with on the spot. If this is not possible, a written record on the complaint shall be made with the Client.
Clause VII - Closing provisions
In the event of an inconsistency between the provisions of a written contract and the General Terms and Conditions, the former shall prevail over the latter.
The Spa has a right to unilaterally modify and amend these General Terms and Conditions. If there is such a change, the new version of the General Terms and Conditions shall be published on the Spa website www.priessnitz.cz and automatically attached to every confirmation of a new order.
If the Client disagrees with the change in the General Terms and Conditions of service, they shall be entitled to cancel the contract immediately (no later than within 5 days after their entry into force), otherwise it is considered that they agree to that change in the General Terms and Conditions of service.
If any provision of these General Terms and Conditions becomes invalid for any reason, this fact shall not affect the validity of other provisions. This shall not apply where mandatory provisions of the Civil Code provide for anything else.
These General Terms and Conditions come into effect on 1 September 2009 and supersede all previous General Terms and Conditions.
Signed in Jesenik on 19 August 2009
Ing Roman Provaznik